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Warranty and Service

BEST WARRANTY IN THE INDUSTRY SINCE 1977

5year_warranty

Our Promise

Warranty for the Xiser® High Intensity Trainer™ (HIT), and the Xiser High Intensity Trainer Pro™, is rated best in the industry. All normally used (without abuse of any sort) Xiser® manufactured products maintain a 100% parts and labor warranty. The warranty duration is five (5) years for individuals and ninety (90) days for institutions. Only Xiser Industries will determine whether the Xiser® product has been abused in any way. The warranty does not cover shipping and handling.

You can register your Xiser Industries product here online at Xiser.com/register-warranty/

Unfortunately it is very unlikely you will ever have the pleasure of experiencing our wonderful warranty service from our Xiser Industries facility at 1809 Airway Avenue, Fort Collins, Colorado, 80524.

If you are need of repairs or service for one of our products that is out of warranty or purchased second hand, please contact us.  We can repair or offer replacement parts for our products regardless of age at affordable rates.

Before initiating a warranty claim first contact us here at Xiser Industries   so that we can help guide you through the warranty process and answer any questions you may have.

For further details on our warranty please visit the Terms and Conditions page

money-back-guarantee

Buy With Confidence

We will gladly accept any return within the 30-day trial period provided the item is in new or like-new condition. You will need to contact our Customer Service Team and request at Return Authorization number (RA#). Please mark this number on the package when returning.

For further details on returns please visit the Terms and Conditions page

ALL RETURNS ARE VERIFIED FOR RA#. Any package missing RA # will be refused and returned to sender at the sender’s expense. Refunds are issued after product is received and inspected. Refunds are not issued at time of return authorization.

DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER.

This number can be obtained by contacting our Customer Service Team.

 

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