Terms and Conditions
Warranty covers the parts and labor for 5 years from the date of purchase unless and otherwise specified. Customer is responsible for all shipping and handling cost associated with warranty replacement parts. When filing a claim there is a $30 consumer warranty service fee*. Please, include a check for $30 payable to Xiser Industries and a detailed letter explaining any trouble you may be experiencing when returning items to us for warranty related issues. Ship all warranty related returns to:
1809 Airway Ave
Fort Collins, CO 80524
* Rates are subject to change. Fee can be paid by Check (made payable to Xiser Industries)
You must register your warranty, along with a proof of purchase, within 30 days from the date of delivery. Warranty registration of your Xiser® Machine can be accomplished by completing and sending the registration form (back page of the instruction manual), along with a copy of proof of purchase, to:
1501 W. Lake St.
Fort Collins, CO 80521
or online at:
Warranty covers correction replacement or refurbishing original product to a proper working condition and matching the level of aesthetic wear to that of product delivered to us for warrant repair. Xiser Industries will not be held responsible for any claims if the product is misassembled, been miss-used, or unauthorized mechanical repair or adjustments in any way, shape or form. Manufacturer’s warranty will be completely null and void if product is misassembled or misused or modified.
We will gladly accept any return within the 30-day trial period, provided the item is in new or like-new condition. You will need to contact our Customer Service Team and request at Return Authorization number (RA#). Please mark this number on the package when returning.
ALL RETURNS ARE VERIFIED FOR RA#. Any package missing RA # will be refused and returned to sender at sender’s expense. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization.
DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER.
This number can be obtained by contacting our Customer Service Team.
ADDITIONAL RETURN TERMS AND CONDITIONS
All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order.
Returns with missing parts will be refused and returned to sender at sender’s expense.
RETURN PERIOD- Our 30-day return policy starts from the day your product is ordered.
A Return Authorization number must be obtained in the 30-day return period as mentioned above.
The initial trial shipping, handling and processing costs are non-refundable.
There will be an 20% restocking fee on all returned products
You will be responsible for paying all return shipping to deliver product to our facility
Allow up to 2 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after 2 weeks, contact us immediately before calling your credit card company).
Send all returns via a shipping method that can be tracked with a proof of delivery or confirmed (UPS/ FedEx / USPS Priority mail) to:
Xiser Industries – RETURNS
RA#_____________ (Please state return authorization number as given)
1809 Airway Ave
Fort Collins, CO 80524
Along with your return please be sure to include the following:
a. Your order number, Return Authorization number, your complete name, address, phone number and email address.
b. Please have Return Authorization number on package. If it is received and it does not meet our return policy we will not issue you a refund and the package may be returned to you at your cost.
c. A detailed explanation regarding your reason for returning the items.
Returns which were purchased with any kind of a gift, award, or bonus item will be refunded or exchanged provided all items are returned in good condition. The true value of the unreturned or damaged item(s) will be deducted (as determined by Xiser), (please note that certain Awards have a date on which they expire). When making a purchase as part of a multiple-buy discount (for example, “buy one get one free”) all of the items that are part of the multiple buy must be returned, the refund or exchange amount will be reduced by the full value of items not returned. Also, credit for the returned item will be removed from his/her Rewards account, with the refund or exchange amount reduced by the value of the possible point shortfall.
We accept payment by Master Card, Visa, Discover and American Express. Using your debit card, check or money order, plus applicable sales tax for residents of Colorado may also make payment. If you wish to send a cashier check, money order or check payment, please make payment payable to:
Checks are accepted only upon the condition that customer agrees if any check is returned unpaid, Xiser may then debit customer’s checking account for that amount of the check, plus a processing fee (and any other applicable fee), as permitted by state law. NSF transactions will be charged an additional $25 NSF fee on every additional attempt to clear funds.
ORDER DELIVERY TIME
All orders with regular shipping are shipped the same or next business day after receiving order (start order date). Start Order date is the first weekday after order is called-in or ordered via website. Consumers can expect an average of 2 to 10 days to receive delivery AFTER order is shipped from our facility. Contact us if you have not received your product within respective applicable delivery time.
*These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped.
Customers will be responsible for all charges associated with shipping and handling on return/refuse postage. All refused packages will be assessed an automatic 25% re-stocking fee to reprocess refused packages once received.
Initial shipping and handling charges are non-refundable. Refunds on authorized returned trial offer product will be processed within 30 days of receiving returns. Allow up to 2 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after 2 weeks, contact us immediately before calling your credit card company). Partial refunds may apply if product is received incomplete. Customer who originally paid by check withdrawal will be issued a refund check within four (4) weeks of us receiving and approving return.
Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund is issued because we are unable to identify that return was ever received at our facility.